Privacy Policy

We collect personal information when you use our website, CSC portal, or avail any of our services. The categories of information we collect include:

Personal Identification Information

• Full name, date of birth, gender
• Aadhaar number, PAN number, and other government-issued ID details (collected only for processing authorised government services)
• Photograph or biometric data where required for specific government-mandated services (e.g., Aadhaar enrolment)

Contact Information

• Email address, mobile number, and residential or business address

Financial Information

• Bank account details, UPI IDs, or payment card information used for transactions facilitated through our platform
• Transaction history for services such as money transfers, bill payments, and recharges

Technical & Usage Information

• IP address, browser type, device identifiers, and operating system
• Pages visited, time spent on the website, and clickstream data
• Login credentials for the CSC portal (passwords are stored in encrypted form only)

The information we collect is used strictly for legitimate business and regulatory purposes. Specifically, we use your data to:

• Process and deliver government services including PAN Card applications, Aadhaar enrolments, banking services, and scheme registrations
• Verify your identity and prevent fraudulent or unauthorised transactions
• Facilitate money transfers, bill payments, mobile recharges, and other FinTech services
• Operate and maintain the CSC portal and associated VLE operator accounts
• Send you transactional alerts, service updates, and important notices via SMS or email
• Comply with legal obligations under Indian law, government directives, and regulatory requirements
• Improve our platform, analyse usage trends, and resolve technical issues
• Respond to your queries, complaints, and support requests

We do not use your personal data for unsolicited marketing without your explicit consent.

KRYNTIQ Technology does not sell, rent, or trade your personal information to any third party. We may share your information only in the following circumstances:

Government & Regulatory Bodies

To process government services (Aadhaar, PAN, schemes, etc.), your information is shared with the respective government departments and agencies (e.g., UIDAI, NSDL/UTI, CSC e-Governance) as mandated by law or required for service delivery.

Service Partners & Technology Providers

We work with authorised API partners, banking correspondents, and technology providers to deliver our FinTech and recharge services. These partners are contractually bound to keep your data confidential and use it only for the specified service.

Legal Requirements

We may disclose your information to law enforcement agencies, courts, or regulatory authorities when required to do so by applicable law, court order, or to protect the rights and safety of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, user data may be transferred to the succeeding entity, subject to the same privacy commitments outlined in this policy.

We implement industry-standard technical and organisational safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of passwords and sensitive financial credentials
• Role-based access controls restricting internal access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments of our systems
• Compliance with UIDAI and CSC e-Governance security guidelines for Aadhaar-related services

While we take all reasonable precautions, no method of electronic storage or internet transmission is 100% secure. We encourage you to use strong, unique passwords for your portal account and to log out after each session.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site performance. The types of cookies we use include:

• Essential Cookies: Required for the basic functioning of the website and CSC portal login sessions.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., pages visited, time spent). We may use tools such as Google Analytics for this purpose.
• Preference Cookies: Remember your language or display settings across visits.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our website and portal. By continuing to use our site, you consent to our use of cookies as described above.

Our website and portal may contain links to third-party websites, government portals, or partner platforms. KRYNTIQ Technology is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party service you access through our platform.

Third-party APIs integrated into our platform (such as payment gateways, travel booking engines, or BBPS providers) are governed by their own privacy policies and terms. We select partners who maintain adequate data protection standards, but we cannot guarantee their practices beyond our contractual agreements.

As a user of our services, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Deletion: Request deletion of your data, subject to legal retention obligations and ongoing service requirements.
• Right to Withdraw Consent: Withdraw consent for optional data processing at any time (this does not affect processing already carried out).
• Right to Grievance Redressal: Raise a grievance with our designated officer if you believe your data is being misused.

To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to your request within 30 days. Note that certain requests may be limited where we are required to retain data for legal or regulatory compliance.

Our services are intended for adults and registered businesses or VLE operators. We do not knowingly collect personal information from individuals under the age of 18. If a parent or guardian believes that their child has provided us with personal information, they should contact us immediately and we will take steps to delete such data from our records.

Where services such as Aadhaar enrolment are provided for minors, all processing is carried out under the supervision of a parent or guardian as per UIDAI guidelines, and such data is handled in strict compliance with applicable regulations.

KRYNTIQ Technology reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, technology, or applicable law. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered portal users via email or an in-portal notice, where appropriate
• Display a prominent notice on our website for a reasonable period following the change

Your continued use of our website or services after any changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our team: